At TCK Solutions we utilize only cloud based VoIP technology because doing so allows our customers to scale their services as the needs of their business grows. Our could based hosted call centers negates the need for new equipment costs as businesses add employees to their roster. This is what makes VoIP services so cost effective and easy to justify. Additionally, the need for voice communications often fluctuates from season to season and since our cloud based VoIP services are scale-able your business won’t be hit with up front costs when you need to add to…or take away from your service.

Now that you understand how and why cloud based VoIP services are cost effective, we can talk a bit about just how such systems are a boon in the actual office. Supervisors and managers will utilize a browser based dashboard to monitor both local and remote communications. They’ll also have the ability to monitor call statuses, call queues, and see who is and isn’t available for a call. Our VoIP services give managers complete and very thorough control over their call centers and the communication activities of their employees.

Of course having the ability to monitor communications in real time is only part of what we offer. As reports and metrics are extremely important to the management and success of a call center, our system offers the most comprehensive metrics reports on the market. This in turn assists management in identifying needs, challenges, and even in setting new goals for their teams. If that wasn’t enough, TCK Solutions offers representative performance measurement tools that help managers and supervisors guide and coach their reps en route to becoming great customer service and sales persons.

Ensuring your customer service, tech support, and sales teams have proper communication tools is important but what about interoffice communications? TCK Solutions has businesses covered in that department too. Our VoIP services give modern businesses the power to not only make conference calls but also allows employees to coordinate them via powerful software. Of course web and video conferencing are included in these services as are secure file transfers, sharing, and the highest level of security for private and/or sensitive communication. Employees will also have access to screen and desktop sharing applications that make these types of communications far more effective. Our VoIP services additionally give businesses the ability move communications from their computers and/or workstations to their mobile devices and vise versa. Perhaps best of all however, records of communications are kept in the cloud and can be accessed whenever they might be needed.